My Account
Find answers to our most frequently asked questions, covering everything you need to know about planning, booking, and enjoying your adventure with us.

How do I book a trip with Jagged Globe?

You can book a trip by visiting our Trekking page, selecting your desired trip, and following the booking instructions provided.

What payment methods are accepted?

We accept various payment methods, including credit/debit cards and bank transfers. If you would like to discuss specific payment methods further, please contact us directly.

Is a deposit required to secure my booking?

Yes, a deposit is required to confirm your booking. The amount will be outlined during the booking process and will be required immediately. Deposits are transferable (for a fee) up to 90 days before the trek start date – please see our booking conditions for more details.

What is your cancellation policy?

Our cancellation policy varies depending on the trek. Please refer to our booking conditions.

Can I transfer my booking to another person?

Transfers may be possible, normally no later than 90 days before the trek start date. If you wish to transfer your booking to someone else, please note that you will not be able to transfer any international flight that we have booked for you. Please contact us directly to discuss your specific situation.

How can I assess my fitness level for a trip?

Each trip description includes a grading system to help you determine the fitness level required. If unsure, please contact us for guidance.

What equipment will I need? Can I hire equipment?

A detailed equipment list is provided for each trip. We also offer an equipment hire service for certain items (for example, sleeping bed and down jacket).

Do you offer pre-trip weekends?

Yes, we organise pre-trip weekends to discuss equipment, fitness, health, and acclimatisation. The dates of your weekend will be provided upon booking. Normally a number of teams meet over the weekend (for example, we run one ‘post-monsoon Nepal treks’ weekend, in September).

What is included in the trip cost?

Inclusions vary by trip but generally cover accommodation, meals, guides, and group equipment. Specific details are provided in each trip description.

How are accommodations arranged?

Accommodation ranges from hotels, lodges and tents, depending on the trip. Details are provided in the trip itinerary for each trek.

What support is provided during the trek?

We provide experienced leaders, guides, and, where applicable, Sherpas or porters to support you throughout the expedition. Team members only need to carry a light daysack. In Nepal treks have a Sherpa for every 3 team members.

How do you handle emergencies?

Our leaders and guides are trained to handle emergencies. All treks carry two means of communication, at least one of which would be a satellite communicator (either Satphone or InReach, or both where there is no mobile phone network coverage). They will have a comprehsive first aid kit. All treks in Nepal carry the following:

  • Portable Hyperbaric Chamber (PAC). Also known by the brand name ‘Gamow Bag’. A PAC is an inflatable pressure bag, large enough to place a person into. It is used for the emergency treatment of severe cases of acute mountain sickness (AMS), high altitude pulmonary oedema (HAPE), and high-altitude cerebral oedema (HACE). The PAC simulates a descent of about 1500 to 2500m.
  • Supplemental oxygen for medical use. In addition to the PAC, we carry 1 or more 4 litre cylinders of oxygen. A single 4 litre cylinder provides 4 to 5 hours of oxygen at rate of 4 litres per minute.
  • Medical Support from Doctors in both Nepal and the UK. This allows UK/ Western Leaders and Sherpa Leaders to get expert advice in their own language.  Our Doctors hold the internationally-recognised Diploma of Mountain Medicine.
  • Medical Kit. All teams carry a comprehensive medical kit. This includes drugs for pain-relief, altitude illness and infections.

What if natural disasters disrupt my trek?

In the event of a natural disaster, your safety is our top priority. We will assess the situation and make necessary adjustments, such as re-routing, postponing, or rescheduling the trip.

How can I share my trip experience?

We encourage you to share your experiences through reviews – please visit here to leave us a review.

How do I stay updated on new trips and news?

You can subscribe to our newsletter or follow us on social media to receive updates on new trips and special offers.

Are there opportunities to join future Treks?

Absolutely! We offer a wide range of expeditions and treks. Please visit our trekking page for upcoming trips.

Do I need prior experience to join an expedition?

The required experience varies by trip. Some treks are suitable for beginners, while others require previous high altitude experience. Each trip description provides specific requirements. All our trips are graded 1-5 on difficulty, please visit our grading system for more details.

Still looking for answers?

Get in touch with our team if you have a specific question in mind.

Contact Us

2 weeks ago

Kilimanjaro - Umbwe Route

My Kilimanjaro expedition with Jagged Globe, led by Tim Bird, remains the best mountain trip I've ever been on. Since then I've climbed Aconcagua and several other mountains with different expedition companies, and nothing has matched the incredible experience.

From start to finish, the trip was meticulously organised and ran incredibly smoothly. I always felt completely safe and really well looked after. Tim kept a close eye on everyone throughout the expedition, making sure we were coping well with the altitude and taking the time to check in on each person regularly. His depth of experience was obvious, but what stood out most was how much he genuinely cared about the group. He's an exceptional guide, with a level of experience, judgement and genuine care that sets him apart from anyone else I've climbed with.

Tim was also fascinating to spend time with. I learnt so much from him - not just about mountaineering and expedition life, but about life more broadly. His wife joined the trip as well and she was a wonderful addition. I was also fortunate to be part of an amazing group of people, which made the experience even more memorable.

Having climbed with other companies since, the difference in standards has become even more apparent. Jagged Globe's experience, thoroughness and genuine care for their climbers shines through at every stage of an expedition. They are true experts and, in my opinion, one of the best expedition companies in the world. I would love to climb with them again.

Lucy Ferris

2 years ago

Annapurna Circuit and Everest Base Camp

We have traveled twice with Jagged Globe to Nepal to complete the Annapurna Circuit and the Everest Base Camp Trek. Both trips were excellent. Jagged Globe have experienced and knowledgeable guides on the ground and their UK based team are friendly and very helpful. Sadly we had to cancel a trip at short notice this year because of medial reasons and Jagged Globe were supportive and professional. A true test of a business is when things don't go according to plan and Jagged Globe were brilliant when we had to cancel. Professionally planned itineraries, brilliant local guides and great care taken over the welfare of the local teams. I cannot speak highly enough of them and would not hesitate to use them again. These trips are 'once in a lifetime' experiences and I believe travelling with Jagged Globe makes sure you get the maximum possible chance of success and enjoyment. Worth every penny!

John Green

2 years ago

Professional and Fun!

Professional and fun at the same time. I have been with Jagged Globe on a number of trips now ranging from Scottish winter mountaineering, to rock climbing in Wales and mountaineering in the Alps. All of them were great. Dealt with the people in the office a number of times, always very efficient and friendly.The mountain instructors are very experienced, take the mountains super serious but are great fun at the same time. Group numbers are kept small enough to make sure you have the full attention of the instructors, yet still big enough to have a good atmosphere as well. Logistics are well looked after, and the Haute Route which has quite some logistics to it, ran like clockwork. Looking forward to head out into the very big mountains (Himalayas) with them next year.

Samuel Bleyen

Explore Treks